Sterling Darjeeling

It's very difficult to reach the hotel and the worst part service is very bad and apart from this food is so bad tasteless and over priced had a very bad experience never thought of this...during the breakfast had lot of struggle no proper management...

Wonderful place i feel varry much exited.

Extremely untidy, smelly, fungus on upholstery, terrible food. Only view if you are lucky

One of the best property in darjeeling space with ample parking space. Food is great and service is also good. Food prices are on higher side. Restaurant area could be more neat and hygienic. Overall hotel good to stay with family.

7 km from main Darjeeling city,but near dhoom railway station n monestry.Entrance to the Hotel is bit interior and hilly,only good with private taxis,Food is excellent,proper is huge,beautiful,needs little bit more maintenance.

I stayed at Sterling Darjeeling for two nights and, unfortunately, the experience was extremely disappointing. Even before my arrival, the problems started. I had called the reservation team and very clearly requested a room with the best possible view and specifically asked that it should not be on the ground floor. I repeated this requirement several times and was assured that the room allotted to me would not be on the ground floor. However, upon check-in, I was surprised to find that the room provided was exactly that, a ground-floor room. This reflected either a complete lack of product knowledge or poor communication by the reservations team. The room itself was far from acceptable. There was a strong seepage smell throughout the room, making it uncomfortable to stay in. Ventilation was extremely poor, with no air-conditioning and no ceiling fan. The only provision was an exhaust fan in the bedroom, which appeared to be there to deal with the persistent dampness and odor. For a hotel charging around ₹11,000 per night, such conditions are simply unacceptable. Cleanliness standards were equally disappointing. The washroom was unhygienic, the WC was not cleaned properly, and the towels did not appear fresh. The overall condition of the room gave the impression that basic housekeeping standards were not being maintained. Housekeeping service was perhaps the most frustrating aspect of the stay. Before leaving for sightseeing at around 10:30 AM, I informed the reception that the room could be cleaned during our absence. When we returned around 6:00 PM, housekeeping was still attending to the room. Even after the cleaning was supposedly completed, we found that the towels had not been changed and several items left on the floor from the previous night were still lying there. It was evident that the room had not been cleaned properly at all. The food and dining experience did little to improve matters. While buffet breakfast was included in our package, we were informed that even a simple plain paratha was not part of the breakfast offering and could only be ordered separately. To my surprise, two plain parathas were billed at more than ₹400, which felt unreasonable and excessive. There were several other incidents during the stay that further reinforced my disappointment, but the issues mentioned above are sufficient to explain why I felt compelled to write this review. In all my years of travel, I rarely write negative reviews. However, this property fell significantly short of the standards one expects from a reputed hospitality brand. The stay was neither comfortable nor value for money. I would not choose to stay at this property again, nor would I recommend it to my friends, family, or professional circle. Travelers planning a visit to Darjeeling would be well advised to explore other options before making a booking here.

The location is very hood, but was not too happy with the rooms, probably my expectations were too high...but excellent service, food and activities in house.

Rooms are very badly maintained. Stinking rooms. Bathrooms in lobby n restaurant are just like public toilets. Food and views are good though.

One of the best resorts in dargeeling. Nice ambience and good for family.

This place is in the middle of nowhere. Although the gham station is at the walkable distance, you need to be expert in mountain climbing to reach here as the way in to the hotel is very steep. You dont get good food option outside and hence u need to eat at the hotel which is expensive and Bad. Although the weather is breezy and cold outside, your room will be hot and stuffy. You will even sweat at sometimes and will not get cold air from your AC coz it only runs in heater mode. I am from Chennai but still felt the room so sweaty and stuffy. If you raise this to anyone, No one will fix this and you need to learn to live with it for the rest of your stay. Please look for hotels near darjeeling station during season time as most of the places of attractions are near darjeeling station. This place is 8 kms from darjeeling but it took us 3 hrs to reach it due to tourist season. Overall I cursed myself as why I made my vacation bad.

Nice peaceful place, awesome weather. Great food. Very warm service.

Very nice and cosy place

“Really quick service throughout our visit by Pramod Das. |He was very attentive, polite, and efficient in taking orders. He handled everything professionally and made sure we were comfortable during the stay. His friendly attitude and quick response really improved the overall dining experience. Highly appreciated!”

Awesome

All is Good.

Our family—my wife, our two daughters, and I, just concluded a spectacular holiday at Sterling Darjeeling. Spread across over 6 acres, this property is an absolute beauty. Even though the estate is over 35 years old, it is impeccably maintained, constantly setting new benchmarks, and it completely won our hearts at first sight.||The absolute highlight for us was our room, which offered a direct, uninterrupted view of the majestic Kanchenjunga. Waking up to that scenery was an elated experience. The property is wonderfully equipped for a complete family vacation. They have a gym and a very relaxing spa. We also really appreciated the incredibly convenient on-site shop that houses winter wear like sweaters and puffer jackets, a brilliant addition if you find yourself needing extra warm layers in the Darjeeling weather!||The food was exceptional. Executive Chef and the F&B team perfectly catered to our strict pure vegetarian dietary needs, ensuring all our meals were prepared completely free of mushrooms and eggs, while still serving some of the best dishes we have had.||What truly sets this resort apart, however, is the unmatched hospitality. We received a remarkably warm welcome from the Area Director-NE and GM, Mr. Debaraya Chakraborty (DC) and his team. The deep sense of ownership among the staff was evident in all departments. Receiving repeated comfort check calls from Housekeeping, F&B, and the Front Office made us feel incredibly special. I was particularly struck by seeing DC himself running across corners to help set up the food table; his commitment to serving guests with such a high degree of respect is commendable.||A massive thank you to F&B Manager, Team at Discovery Central (Kids play/ entertainment area) for keeping our girls so happy and engaged at all times, and the entire Housekeeping and Front Office teams. I also want to specifically acknowledge the Silent Heroes, the gardeners, cleaning staff, and gatekeepers, who work tirelessly to keep this massive estate so pristine.||Most importantly, a very special mention goes to DC and the management for championing the Super Heroes at the property. Providing differently-abled individuals with the opportunity to own and excel in their work is deeply touching. It speaks volumes about the inclusive and empathetic culture built here.||The remarkable hospitality and warmth of the entire team made Sterling Darjeeling truly feel like a home away from home. You indeed made our entire trip memorable. ||We look forward to many such wonderful stays and highly recommend this resort to anyone visiting the region!

We had a great time and memorable stay we really enjoyed here thanks to all Divyashree,Jiwan, Pemba

Everything is good but room service is bad, i just ordered ice bucket, glass and harabhara kabab it's take almost 1 hours and in this hour i called twice but no response and then told to manager

Service is not good. Food is not good. Location road very bad condition. Traffic jam. Overall not happy.

Had a wonderful time and enjoyabl moment|Thanks ti sterling darjeeling