Showing 20 of 904 total Google reviews. Pillar scores use Google's full-review AI summary above.
I booked a non-refundable stay at Sumitel Vista by the name of my husband Partha Bhattacharyya through MakeMyTrip for 10–12 July. Unfortunately, the Government issued a red alert for the Darjeeling region due to severe weather, so we had to cancel our trip for safety reasons.
I contacted MakeMyTrip, and they asked me to speak with the hotel. The hotel clearly refused both a refund and even a reschedule despite the government-issued red alert. MakeMyTrip then informed me that they could process a refund only if the hotel approved it.
I understand that the booking was marked non-refundable, but I expected some flexibility during a government-declared weather emergency. This experience was disappointing and lacked empathy for guests affected by circumstances beyond their control. I hope the hotel reviews its policy for genuine emergency situations in the future.
Awesome
Service is excellent. Breakfast menu needs more addition. Delux room is very compact and clumsy. Premium room is good.
I had a very disappointing experience at Sumitel Vista, Darjeeling.
During my stay, I found a rat inside my room and immediately recorded a video as evidence. I informed the hotel management right away and requested a refund because the room was clearly unhygienic. Around 20 minutes later, I saw another rat in the same room, confirming that this was not an isolated incident. I then requested a room change.
A guest should never have to experience such conditions, especially in a hotel marketed as a 3-star property. The presence of rodents in a guest room raises serious concerns about hygiene, cleanliness, and pest control.
What disappointed me even more was the way the situation was handled. Instead of taking responsibility and addressing the issue appropriately, the management failed to provide a satisfactory resolution.
Thank you for the wonderful hospitality. Rooms were clean, comfortable, and well maintained. Staff was very polite and supportive. Our stay in Darjeelingwas very pleasant and memorable. Highly recommended! 🏨✨
Great hotel and service was good ... Specially mr Samuel and ms arpana who did an amazing job at the spa ... Loved it 💕
Had a pleasant stay at Sumitel Vista
Very good staff and very good service for everything specially hospitality and spa service very good
Hotel is good really enjoyed it.। and ms lozin and Mr samuel are great
Without a doubt one of the best hotels I have stayed at! Upon arrival, we were warmly welcomed by the front desk Ms Lozin. The staff was extremely friendly, and our room was impeccably clean with a beautiful view of the mountains. The restaurant supervisor was slso very helpful.It feels like a home away from home!
Stay was great specially lozin
Stay was great
Amazing hotel , wonderful staff specially mr Samuel from front office and spa was also very good ... Ms arpana did a wonderful job ...really liked it hotel and service
Sumitel Vista is one kind a hotel. Location is perfect views are awesome. Moreover the staff is full of compassion and hospitality. The involvement in guest's happiness with smile makes the stay more pleasant. Special thanks to Lozin, Jyoti and Usha.
Excellent service staff
Amazing stay with awesome food and all staffs and service is great specially ms login and mr Samuel from front office
Good behaviour of staff and all good
Stay was great specially front office staff
Although the hotel location was OK, but it was uphill with some dangerous turns.apart from this, when we went, the check in process took almost more than two hours.The room was not ready The service was pathetic like the bedsheets and towels were torn.During the room service,The staff was forgetting to add towels in the bathroom. The bathroom area was very slippery. It was not giving good vibe although the quality of the food we were ordering was great but the breakfast buffet, which was added, they were providing the same breakfast every day, and the quantity was much much less in which all the other guests were also getting angry and were complaining too!I would just recommend this hotel to improve their service quality and should be more punctual and responsible enough to serve their guests and give them a great experience.
Very good service and food is very nice and room+staff members behavior is damm good i recommend you all to visit
