Subhasis Ray
Amazing hotel with excellent service, clean rooms, and a great location. Highly recommended!
Darjeeling Town (SE) · Darjeeling
M C Road, kakjhora, near Reliance Smart, Limbugaon, Darjeeling, West Bengal 734101, India
View on Google Maps View on Kanchen mapRanked #150 in Darjeeling· #163 of 880 overall
Last scored Jul 19, 2026
Confidence tier: Deep review (20+ recent reviews) How we score
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"Most guests found the rooms clean, cozy, and well-decorated with wood finishes. However, several negative reviews highlighted issues with small room sizes, bad smells, and occasional poor maintenance or cleanliness."
"While one guest mentioned good hot water facilities, others reported constant water shortages, reliance on external water tankers, and issues with bathroom amenities like non-functional tubs."
water_shortage_and_tanker_reliance
"The food and hospitality generally received high praise, with guests highlighting delicious meals and naming helpful staff like Surojit and Akash. A few severe complaints mentioned poor service and allegations of using the same cooking oil for veg and non-veg food."
"The hotel is located right on the road near the Darjeeling railway station, making it highly accessible. It is a 10 to 20-minute walk to Mall Road, though some guests noted traffic congestion and pollution from the toy train."
"Guests appreciated the scenic views of the Kanchenjunga mountain range at sunset and the unique visual of the toy train passing directly in front of the property."
Google rating
Based on 179 Google reviews
Google's AI summary · aggregated over all 179 reviews
Guests mention this hotel offers clean, spacious, and well-equipped rooms, along with delicious food, including breakfast and dinner options. They also highlight the excellent service and the polite, helpful, and attentive staff. Visitors appreciate the convenient location, which is a short walk from Mall Road and shops.
Showing 20 of 179 total Google reviews. Pillar scores use Google's full-review AI summary above.
Subhasis Ray
Amazing hotel with excellent service, clean rooms, and a great location. Highly recommended!
Sudip Manna
Room is well decorated..service is very good
Subhamay Saha
Rooms are value for money & service are very good & gentle . Location is also good near to darjiling station & near to mall Rd
Mickail Mallick
Room is wonderful. And stuff behaviour also very good...
gayatri sharma
Very nice hotel to stay in Darjeeling. The service is good and the taste of food is awesome. Hotel is on road and very well connected to market. Overall a nice stay
Vikas Saini
Great place to stay in Darjeeling Saikat provided seems experience till the end
babita hadke
Very bad service and the floor smells, room service was worst
Tanmay Modi
It has worst staff worst wifi , worst room service, water shortage all the time, old food served again and again
Mahendera Kumar
Awesome hotel in Darjeeling..
Sushil Nayak
Staff good Food good Acomandation good
Manoj Kumar Behera
Bekar hotel… rooms are pathetic
Pradeep Kumar
The place is a fraud as they cheated us. They doesn't, t allow children and only couples are allowed. They forced us to make our children sleep in car as they will not give any room for children. Even we booked only for children the manager was so rude. Prefer not to go.
Sabir Sk.
Very worst service….. dirty room…. Staff behaviour just horrible….don’t care service…. Don’t even try to stay this haunted hotel
Saurabh Malhotra
This is 3 floor hotel, i got the top floor. Though there is 1 more floor but I think that's for some other usage. This is an old hotel, location is good near to the Darjeeling railway station and you can also walk to the mall road as well. Breakfast will have puri alloo, with bread butter/jam. Due to shortage of staff, 2-3 employees were doing every work so expect a delay in services. Also to note Darjeeling have shortage of water hence water comes from tankers.
Prasanna Ratakonda
Nice accessable n staff r good, food u have to guide as per your taste because these people eat very less salt n spicy, we told the cook he prepared good tastey curry
SURENDER SINGH SAINI
Fresh and delicious food has been served and also excellent experiences with your staff members. Your hotel as well as rooms of your hotel are very neat and clean. It was wonderful experience to me as well as my family members. It is very remarkable moment to me.
kuldeep sharma
Good service good staff and communication is very good Room and hotel are very clean
Hardik Gorakhia
Good small cozy room but service pathetic staff not ready to work and give service. In food if we demand it's denied it's not available in complimentary availability but if u order u can get it by paying for it. First they say no to every request. Location is very traffic jam area and toy train pollution area toy train pollutes the area like any thing even in megacity of Gujarat we can breath easily but in darjeeling hotel main area difficult to breath.
Saro
Food is really good
JEET MADDHESHIYA
Had an absolutely wonderful stay at The Cloudhaus Hotel! The hospitality here is exceptional—the staff are incredibly warm, attentive, and always ready to help with a smile. Another major highlight was the food. Every meal we had was delicious, fresh, and full of flavor. Combining great service with amazing food made our trip so much better. Highly recommended
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