NARENDRA KUMAR
Homestay was nice all the amenities room all are neat and clean , staff are cooperative, but location is bit problematic . Otherwise the property is outstanding 👌
Darjeeling Town (NE) · Darjeeling
Victoria Rd, Chauk Bazaar, Darjeeling, West Bengal 734101, India
View on Google Maps View on Kanchen mapRanked #495 in Darjeeling· #535 of 880 overall
Last scored Jul 19, 2026
Confidence tier: Limited reviews (5-19 recent reviews) How we score
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"Rooms are generally described as clean, comfortable, and nice, though one guest noted their deluxe room smelled like a public urinal and another felt the room was just okay."
One guest reported a deluxe room smelling like a public urinal.
"There are no mentions of hot water reliability, water supply, or bathroom plumbing in the reviews."
"Hospitality is highly praised, with multiple guests calling out staff members like Priya for exceptional service. However, food reviews are mixed, with some finding it good and others complaining about long wait times or cold, poor-quality food."
"The location is widely criticized for being difficult to access. Guests note that the roads are narrow, broken, and steep, making it tricky to find and not elderly-friendly. It is located about 1 km downward from the main bazaar, and taxis are unavailable after 7 PM."
Extremely difficult access, narrow/broken roads, steep walk, and lack of transport after 7 PM make it unsuitable for elderly guests.
"Multiple guests highlight the amazing, beautiful, and mesmerizing mountain views visible from the rooms and the terrace."
Google rating
Based on 211 Google reviews
Google's AI summary · aggregated over all 211 reviews
Guests mention this hotel offers mesmerizing mountain views, clean and comfortable rooms, and good food. They also highlight the excellent hospitality and polite, cooperative staff, as well as convenient parking. Some reviews mention the location can be difficult to access.
Showing 12 of 211 total Google reviews. Pillar scores use Google's full-review AI summary above.
NARENDRA KUMAR
Homestay was nice all the amenities room all are neat and clean , staff are cooperative, but location is bit problematic . Otherwise the property is outstanding 👌
shadow strike Photography
Road to stay is narrow
Kalpana Shah
A really nice experience,the hospitality was excellent and the view was amazing.The only issue we faced was the location,but it didn't cause us much of a problem as the hotel helped us with travel means well too
SUNNY SINGH
Rooms are Nice...Service is too bad for fooding....And location is total waste of money....If u want extraa charges in Tour then you can visit this hotel...From main bazaar hotel is Far about 900 m or 1 km downward ....To bad location and total waste of money....They sell local water bottle in 40 rupees of 1 litre ...
KRISHNENDU BISWAS
Awesome location with beautiful moutain view, staffs are very polite and cooperative. Rooms are very clean and comfortable. Nice parking facilities for two and four wheeler. I enjoyed a lot.
Nishant Kumar Das
Great, awesome, superb
roma chandrani
Disappointed to muchhh ! Staff was not cooperative and location was bit far , we suffered , facility not provided , room was okey , food was wrost , sent cold tea cold rotis , worst experience with heritage
Anupam Hosamane
Finding this hotel can be a bit tricky, as Darjeeling's road network is quite complicated. However, since we were traveling by bike, it was comparatively easier for us to locate it. The rooms offer a really great view, and the hospitality of the staff is excellent. The main receptionist went out of his way to help us by lending us his personal hair dryer when we requested one, which was a thoughtful gesture. The food served at the hotel was good, and the terrace area is awesome, offering a pleasant place to relax and enjoy the surroundings. Overall, we had a very nice experience and would happily recommend this hotel to anyone visiting Darjeeling.
HAR HAR MAHADEV “JAY SHREE RAM” SHIV
We would like to sincerely thank Priya for her outstanding hospitality during our stay at The Heritage Darjeeling. She is extremely humble, courteous, and always ready to help with a smile. Priya took care of everything we needed and ensured that our stay was comfortable and hassle-free. Her attention to detail and genuine concern for guests truly stood out. We greatly appreciate her efforts and thank her for making our experience so memorable.
Shiv Acharya
I had an excellent experience during my stay, and a special thanks goes to Priya Tamang for her outstanding service. She was professional, friendly, and always willing to help with a warm smile. Her attention to detail, prompt assistance, and genuine care for guests made my stay truly comfortable and memorable. Priya went above and beyond to ensure that all my needs were met, reflecting the highest standards of hospitality. She is a valuable asset to the hotel, and I highly recommend her for the exceptional service she provides. Thank you, Priya, for making my stay so pleasant and enjoyable!
RUTVIJ RAVAL
We had a wonderful stay at The Heritage Darjeeling. A special thanks to Priya for her exceptional service and hospitality. As we are pure vegetarians, she took extra care to ensure that all our food requirements were met comfortably. Her attentiveness, kindness, and dedication made our experience even more enjoyable. We truly appreciate her efforts and highly recommend this hotel for its excellent service and warm hospitality…
Chandni Biswas
Staff was trying their best but somewhere management needs to fix some processes. Location is not elderly friendly. It's located very interior to the main Chawk bazar area and the roads are broken and very narrow. After 7pm there are no taxis to take you to the hotel from chowk bazar so it's a long walk we had to make. Elderly family members had leg pain after. Food is prepared fresh to order and so the wait time is long. Complimentary breakfast is not buffet. Our deluxe view room smelled like public urinal for some odd reason. Staff was cooperative and got us room freshners but having paid for a deluxe view room, this smells should not have been there at all. Overall experience was okay because staff was helpful. But the biggest offputting point for me was the location.
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