activeLast verified Sep 19, 2026

Heritage Hill Charm

Darjeeling Town (NE) · Darjeeling

Railway Station, Guddi Raod, near Darjeeling, Chauk Bazaar, Darjeeling, West Bengal 734101, India

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1.35
Composite

Ranked #1081 in Darjeeling· #1241 of 1,284 overall

Last scored Aug 29, 2026

Confidence tier: Summary only (Google AI summary) How we score

Scored from 6 guest reviews in the last 24 months.Range: Oct 25, 2024 - Jul 1, 2026.How we score

Scores refresh weekly. Human verification not yet performed.

The Five Pillars

Shelter

low confidence1.9 / 5
"Multiple guests reported dirty, pathetic rooms with poor cleanliness, though one noted rooms were decent for budget."

Cleanliness and room maintenance issues reported

Water

low confidence1.5 / 5
"A reviewer mentioned staff sometimes fail to provide hot water when requested."

Unreliable hot water supply

Hearth

low confidence2.1 / 5
"Conflicting feedback: one review praises top-notch service, but others cite arrogant owner/staff behavior and poor pricing transparency."

Staff attitude and billing transparency concerns

Path

low confidence1.3 / 5
"Consistently criticized for steep stairs, low-lying difficult access, and a tiring climb/struggle to reach Mall Road."

Difficult access with steep stairs

View

low confidence1.0 / 5
"Reviewers note property is surrounded by tall buildings with no mountain views, calling online view photos misleading."

No mountain views; obstructed by surrounding buildings

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Google rating

4.4

Based on 105 Google reviews

Recent reviews

Showing 6 of 105 total Google reviews. Pillar scores use Google's full-review AI summary above.

Hackers World

Jul 1, 2026

Bahut bekar jagh pe hotel situated hai staff ka behaviour bhi thik nahi hai bahut niche chalkar jana padta hai not safe for travelers we carefull agent ke through kabhi hotel me na jaye agr ghumna hai to apne jakar ghume google map yesab ka help lekar jyada achha hai agent bus paisa jyada le lete hai very bad experience

Magi Lal

Dec 31, 2025

Ya hame aane jane me tikad aayi yhi

DayTrip26781950075

Mar 7, 2025

The service is very poor.Staff and owner both are so arrogant.First of all staff didn't tell the price of a room I asked many times to tell the price but he keep saying don't worry.Then at night time the owner come.He said the price.But we already 6 hour stayed.so he said to fill the bill total. They keep waiting for small thing they don't provide hot water sometime .All the service and cleanliness is so bad.Room is very pathetic. Worst of all hotel I have ever visited.

Syed Hamid

Feb 25, 2025

The best you can get in budget. Top notch service

BIKEE SONI

Dec 17, 2024

Location is not good at all . Low area rooms are dirty not recommend.

Manish Kumar

Oct 25, 2024

The location of this place is worst with steap stairs surrounded by tall buildings. Don't book this hotel ever, You will have to struggle to reach Mall road, it is near Darjeeling Toy train station but it is of no use. No mountain views or sight, Photos posted with hill views are fake. Service and rooms were decent but not the location.

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