activeHotel / LodgeLast verified Sep 19, 2026

Norbu's Guest House

Darjeeling Town (NE) · Darjeeling

Station, Limbugaon, Darjeeling, West Bengal 734101, India

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2.93
Composite

Ranked #134 in Darjeeling· #154 of 1,284 overall

Last scored Aug 29, 2026

Confidence tier: Deep review (20+ recent reviews) How we score

Scored from 38 guest reviews in the last 24 months.Range: Sep 30, 2024 - Jul 19, 2026.How we score

Scores refresh weekly. Human verification not yet performed.

The Five Pillars

Shelter

high confidence2.8 / 5
"Reviews are highly polarized; several guests report dirty rooms, uncleaned bathrooms, missing amenities like wardrobes, and lack of housekeeping, while others found budget rooms decent."

inconsistent cleanliness and maintenance

Water

low confidence2.6 / 5
"Multiple reviewers reported water supply issues and malfunctioning geysers, though hot water is available when functioning."

geyser and water supply issues

Hearth

high confidence3.3 / 5
"Food is consistently praised as tasty and affordable, but host and staff hospitality receives starkly mixed feedback ranging from very rude and unprofessional to polite and cooperative."

frequent reports of rude staff

Path

medium confidence2.4 / 5
"Located conveniently near Darjeeling railway station and Mall Road, but requires climbing 100 to 126 steep stairs to reach the hotel and upper rooms, making access difficult."

steep 100+ stairs access

View

medium confidence4.6 / 5
"Consistently praised for spectacular panoramic views of Kangchenjunga and the Darjeeling Himalayan toy train directly from room windows."

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Google rating

3.9

Based on 173 Google reviews

Recent reviews

Google's AI summary · aggregated over all 173 reviews

Guests mention this hotel offers good food and well-maintained rooms, with some providing amazing views of K2 Kangchenjunga. They also highlight the cooperative and polite staff, excellent service, and affordable prices. Some reviews mention the staff can be unprofessional.

Showing 20 of 173 total Google reviews. Pillar scores use Google's full-review AI summary above.

Rowhan Debnath

Jul 19, 2026

Very bad experience to stay here staff behaviour was very bad and rude.I don't recommended this hotel to anyone...

Anik Chowdhury

Jul 17, 2026

I had a very disappointing experience staying here. The room was not up to the standard I expected, and the overall service made the stay even worse. The biggest issue was the staff’s behavior—they were extremely rude, unprofessional, and showed no interest in helping guests. Simple requests were met with an unfriendly attitude.

Chentu Chanda

Jul 10, 2026

Mera is hotel mein experience bahut kharab raha. Room saaf nahi tha, bathroom ki safai bhi theek nahi thi. Staff ka vyavahar bhi professional nahi laga aur service bahut slow thi. Jo suvidhayein batayi gayi thi, woh poori tarah nahi mili. Is wajah se mujhe nirasha hui. Main is hotel ki sifarish nahi karunga/karungi. Umeed hai ki hotel apni service aur safai mein sudhar karega

SULTAN

Jul 7, 2026

Food quality is so good, full Pais uslu

SIMMI BHARTI

Jul 5, 2026

All good... nice people...well behaved staff.. Location is Awesome for the top view दार्जिलिंग..

ANKUR

May 22, 2026

Very disappointing stay experience. The hotel staff was extremely rude and unprofessional throughout our visit. Despite staying for 3 nights, the room was not cleaned even once, and the geyser was also not working properly. The worst part was the room location at the top floor, which could only be reached through steep stairs, making it very inconvenient for guests. Overall, the stay was uncomfortable and poorly managed. Not recommended.

ANKUR

May 21, 2026

Very disappointing stay experience. The hotel staff was extremely rude and unprofessional throughout our visit. Despite staying for 3 nights, the room was not cleaned even once, and the geyser was also not working properly. The worst part was the room location at the top floor, which could only be reached through steep stairs, making it very inconvenient for guests. Overall, the stay was uncomfortable and poorly managed. Not recommended.

RAMESHWAR SAKHARE

May 13, 2026

The staff was fully cooperative. They take carr of our good food. rooms are very good

Prabal J Sarma

Apr 18, 2026

Staffs are good & rooms are also well....under budget 🔥

Ajay Hembram

Mar 30, 2026

Noicee

Moumita Mondal

Mar 18, 2026

Very good overall. All stuffs behaviour is excellent.. Food quality is good

Indranil Banerjee

Mar 13, 2026

Very great service, Very nice people, Very nice food

Priyanshu Mallick

Mar 11, 2026

Best restaurants and best room service With beautiful views full enjoyment and the staff are allso so chill and the food price are so affordable as a travel i am so happy so check it out 👍🏻

Ankit gupta

Mar 11, 2026

Best behaviour by the staff, best view from room and full value for money rooms please visit

Sudhir Gupta

Mar 11, 2026

Best Darjeeling hotel so far..you must check out there ..staff behaviour were awesome and friendly ...most importantly view..you will see a wounderful view from this plc you can see toy train

rishav shaw

Mar 5, 2026

Staff behaviour is not good

Ankita Biswas

Mar 3, 2026

To be honest the rooms are pricey with not much facilities, they don't even have a wardrobe, didn't provide with extra sleeper and room heater is available if you pay extra , and worst part is you need climb 100 stairs to reach the hotel , it totally ruined my Darjeeling trip..

Subho Biswas

Jan 16, 2026

Best room

NEERAJ PANDEY

Dec 29, 2025

Good experience. Service is normal

Amit Kumar

Dec 24, 2025

Very bad behavior, the staff.

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